RSS With the v3 scheme, the highest level at this time is "Expert". The "Master" level certification is still in the development stage, and has not been released yet. (as of Jan. 2012) Wed, 25 Jan 2012 11:19:11 -0500 Photo Identification (passport, government ID or equivalent). Clear desk area with no papers, books or notes. A well-working computer with 500 MB of RAM or higher. A reliable high-speed internet connection (115kps). A wireless internet connection is not recommended. LCS will not be responsible for disconnection issues due to insufficient bandwidth. Any webcam with 640x480 video pixel resolution (a laptop camera is acceptable). Working speakers connected to the computer. A microphone connected to the computer (consider a webcam with a built-in microphone). Permission for the proctor to connect to your computer. Any of the following web browsers with Adobe Flash Player installed (Flash Player 10 recommended): PC: Internet Explorer 7 (XP, Vista), Internet Explorer 8 (XP,Vista, 7), Internet Explorer 9 (Vista, 7) or Firefox 4, 5, 6,7, 8, 9 (XP, Vista, 7), Mac: Safari 1.x, 4 and 5 Wed, 25 Jan 2012 10:55:34 -0500 Yes, exams based upon 2007 syllabi must be sat by January 31, 2012. This is a special request and must be managed by emailing exams@loyalistexams.com. Please permit a couple of days notice if you wish to write a paper exam. Thu, 5 Jan 2012 15:32:54 -0500 An organization is defined as having evidence of 2 or more persons remunerated under the same legal company name, or operating entity Wed, 27 Jul 2011 10:10:49 -0500 Each person on the team passed the ITIL® Foundation exam, one of the intermediate courses, and collectively they possess all of the Capability or Lifecycle courses. Wed, 27 Jul 2011 10:08:42 -0500 It's a minimum of 2 members but no maximum number belonging to the same organization. So a team could be 30 or 2 people. See the first FAQ. The more members you have on your team, the better your talent balance. Wed, 27 Jul 2011 10:08:14 -0500 LCS works with your organization to complete the application. Wed, 27 Jul 2011 10:07:23 -0500 No. Wed, 27 Jul 2011 10:06:43 -0500 Look for training organizations accredited to provide CPDE® with the LCS ATO search engine. Wed, 27 Jul 2011 10:02:20 -0500 Not at the present time. Wed, 27 Jul 2011 10:01:58 -0500 No. Wed, 27 Jul 2011 10:01:39 -0500 Please contact our business development team: msherbino@loyalistexams.com. Wed, 27 Jul 2011 09:51:20 -0500 You enjoy balanced talent distribution. Knowledge is distributed across a team, so your organization isn't vulnerable and overly reliant on any single individual. It's a quick process. Many organizations already are expert-eligible, possessing the required credits. There's a distinct competitive advantage. It provides a differentiator in your next RFP. Wed, 27 Jul 2011 09:50:35 -0500 It stands for Certified Process Design Engineer and is a globally recognized certification. CPDE® teaches, tests and validates knowledge on best practices in IT Service Management processes. These include assessment, design, implementation, integration and management. Wed, 27 Jul 2011 09:25:13 -0500 Yes, you will earn 38 contact hours or PDUs upon completing the course. Wed, 27 Jul 2011 09:23:55 -0500 Yes, CPDE® is eligible for 1.5 points towards this certification. Wed, 27 Jul 2011 09:23:10 -0500 90 minutes. Wed, 27 Jul 2011 09:22:34 -0500 65% Wed, 27 Jul 2011 09:21:52 -0500 26 multiple-choice scenario-based questions. Wed, 27 Jul 2011 09:21:16 -0500 You may update all fields in your profile except for your email address. Please contact results@loyalistexams.com. Tue, 26 Jul 2011 09:18:01 -0500 If you have taken an exam with us before login into your profile to register. If you are new to LCS and have not taken an exam with us before, please register through LCMS. Tue, 26 Jul 2011 09:08:48 -0500 translated examinations aligned to the 2011 edition will be available from early January 2012. These examinations will be fully aligned to the 2011 guidance and will be translated as soon as translated glossaries are available and fully aligned English examinations are available to translate both of which are expected by October 2011. ATOs (and EIs) will be provided with a release plan to provide advanced notice of the planned exam releases and dates of availability for the 2011/2012 period, to enable them to manage courseware and sample exam updates prior to the switch over. Tue, 19 Jul 2011 15:57:07 -0500 following publication of the 2011 edition of ITIL®, the first exams aligned to will be available from 8th August 2011. Tue, 19 Jul 2011 15:55:15 -0500 In line with the Mandate for Change, the core ITIL® principles have not changed significantly between editions, and as a result, the examination panel has been able to achieve a transitional exam which covers the core ITIL® content that remains unchanged between the 2007 and 2011 editions. Over time in line with the transitional strategy, additional or replacement examination papers (sample and live) will be made available which introduces those areas of content detailed within the syllabus. The single exam not only benefits the transitional strategy for course providers and organizations to move to 2011 at their own pace, but also ensures that there is no hidden advantage to either the candidate or the ATO they choose, since the exam content is applicable to both versions. Tue, 19 Jul 2011 15:52:27 -0500 There will be a transitional period during which courses for both the current 2007 edition and the updated 2011 edition will continue be available, to allow the ITIL® community, including ATO's and ITIL® service providers, time to absorb the new material, plan and implement new courseware and products and transition to the 2011 edition. Therefore, during this period, there will be two syllabuses in operation; the current syllabus based on the 2007 edition, and an updated syllabus based on the 2011 edition. During this transition period, the examination questions in use ‐ which comprises a set of sample exams for use by ATO's as training aids and live exams for candidates ‐ have been designed so that they can be used with either edition of the guidance and accredited ITIL® course. Over time, as ATO's begin retiring the earlier 2007 course syllabuses in favour of the 2011 syllabuses, revised papers which are fully aligned to the updated edition of ITIL® guidance will replace the transitional papers, and a hard withdrawal/cross over date for EIs and ATOs to move to the new edition will be set. Tue, 19 Jul 2011 15:48:55 -0500 Consistent with the Mandate for Change, the Service Strategy (SS) publication was modified to present its concepts in a manner more accessible to a broader audience. This publication has undergone the most amount of change compared to the other four publications. The concepts themselves are basically the same but are now supplemented with more examples and have been reorganized to some degree. The changes being made to the SS publication ‐ with former content organized into concepts, principles and processes -allowed this publication to be structured more like the other four lifecycle course syllabuses. As a result, more changes have been made to this syllabus than any of the others; however, the syllabus still focuses on the key principles of the SS lifecycle stage but now offers the benefit of being more consistent with the other Service Lifecycle Intermediate syllabuses. Tue, 19 Jul 2011 15:46:30 -0500 Think of accreditation as an ongoing process. Before re-confirming an organization's quality of training we need to be certain that best practices are in place. Our auditor works with each accredited training organization to ensure quality management. Fri, 15 Jul 2011 14:32:29 -0500 When an entity decides that they would like to become ISO/IEC 20000 certified, the first step is to decide the scope of the certification. The scope states the specific services and/or locations of the entity that will be certified. So yes, a specific department can be certified in ISO/IEC 20000 as long as it is stated in the scope. LCS only certifies individuals not entities. Fri, 15 Jul 2011 14:14:14 -0500 It's better for business. You'll realize improved efficiency and effectiveness, save money, improve customer satisfaction and the quality of your service. Your organization can also become certified which is marketable and a business differential. Fri, 15 Jul 2011 14:13:52 -0500 Once you have ITIL® Expert and/or ITIL® Service Manager, you can be awarded your Consultant/Manager in ITSM Certificate by completing both the Delta Foundation and Professional Management Improvement in ITSM courses and exams. Learn more about the side entry routes. Fri, 15 Jul 2011 14:13:18 -0500 You can take the Delta Professional course and exam. The Delta/Professional course and exam are conducted during the same session. The Delta course is approximately 2-3 hours at the beginning of the Professional course. The exam (10 multiple choice questions) is completed at the same time as the Professional exam. Fri, 15 Jul 2011 14:10:01 -0500 If you choose not to attain the Professional level, you can take the ISO/IEC 20000 Foundation Bridge exam. Fri, 15 Jul 2011 14:09:13 -0500 It is very important that your customers remain comfortable in knowing that ITIL is ITIL®. Like service management in general, ITIL® products undergo continual improvements and the qualifications will follow suit, but the basic core concepts of ITIL® remain consistent across the current and updated versions. Your customers derive the same benefit from gaining ITIL® qualifications that they always have; a globally recognized professional ITSM qualification that reflect current best practice in the industry. Thu, 14 Jul 2011 17:12:54 -0500 No. The exams follow the same weighting for difficulty as they always have and the realigned examinations reflect this. Thu, 14 Jul 2011 17:08:53 -0500 The ITIL® Update and resulting 2011 edition reorganized some of the content, which in some cases moved between chapters or into and out of process sections. This was done to bring a stronger consistency of content flow between each of the five core guides. Because qualifications and their associated examinations follow syllabus structures, and syllabuses follow how the core guidance is presented, updates were required to both. For example, exam questions needed to be moved around among learning units to remain balanced across the curriculum. Thu, 14 Jul 2011 17:05:44 -0500 The new release will be referred to officially as the 2011 edition of ITIL®. As a result, The Accreditor will refer to the existing ITIL® publications and the associated syllabus and examinations as the 2007 edition of ITIL®. Thu, 14 Jul 2011 16:39:53 -0500 Not quite. Your exam will start as soon as the proctor completes the setup process. This takes approximately 15 minutes. Thu, 9 Jun 2011 15:32:24 -0500 If you are going to be late, please call our Online Proctoring Centre. The phone number is in your exam appointment confirmation email. Your proctor will reschedule your appointment. Wed, 8 Jun 2011 10:50:27 -0500 Check your exam appointment confirmation email. It explains how. Wed, 8 Jun 2011 10:48:27 -0500 LCS is an APM Group Accredited Examination Institute delivering 200,000 exams around the world since 2001. We are dedicated to maintaining the integrity of the certification process, providing neutral industry information and first-rate customer service. Fri, 11 Feb 2011 11:40:03 -0500 No. LCS is an independent Examination Institute accredited through APM Group to provide certification exams. Use our search engine to find an accredited training organization in your area. Fri, 11 Feb 2011 11:39:45 -0500 See the Contact Page. Fri, 11 Feb 2011 11:39:29 -0500 Loyalist Certification Management System (LCMS) is our online exam registration portal. If you are an accredited training provider and have ordered exams from us in the past or have written an ITIL® exam with us before, you would have registered online and are likely in our system. You only need to register once. Login and follow the instructions. Every time you login to LCMS, we suggest you review your contact information and make sure it is up to date. This will ensure you receive all required documentation, for example your sessio ID or your certificate. Fri, 11 Feb 2011 11:38:33 -0500 What is LCMS? Information Technology Infrastructure Library (ITIL®) is the most widely accepted approach to best practices in IT Service Management. Fri, 11 Feb 2011 11:38:14 -0500 What is ITILŽ? Certified Process Design Engineer (CPDE)® is a freestanding certification to impart, test and validate knowledge on best practices in the assessment, design, implementation, integration and management of IT Service Management processes. Fri, 11 Feb 2011 11:37:56 -0500 What is CPDEŽ? A Proctor or Exam Supervisor is someone who oversees the exam. Fri, 11 Feb 2011 10:53:03 -0500 What is a Proctor? Proctors can be supplied by either LCS or the Training Organization and it is up to the Training Organization to decide which they prefer. If you have not taken training and are writing a paper-based exam, LCS arranges the Proctor. Shipping and Proctor fees apply and must be submitted and processed prior to the exam. If you have not taken training and writing a web-based exam, it is your responsibility to secure a Proctor. Fri, 11 Feb 2011 10:52:34 -0500 Who provides the Proctor? For the exam candidate, a Proctor cannot be a relative or someone who reports directly to you. They need a basic knowledge of computers and do not need to be ITIL® certified. For the training partner, a Proctor needs to complete training with our Proctor Coordinator before the exam. In either case, the Proctor must sign a non-disclosure form after the exam date has been set up but before the exam details are sent out. Fri, 11 Feb 2011 10:52:04 -0500 What qualifies someone to be a Proctor? The ITIL® certification exams are all closed books. Each exam session requires supervision and monitoring, either from an LCS Proctor or an ATO Proctor. Fri, 11 Feb 2011 10:51:46 -0500 What are the Proctor requirements? Both paper-based and on-line exams. Mon, 7 Feb 2011 13:04:11 -0500 A Candidate Personal Information Form must be completed and submitted. Once received at our office, the information is manually entered, slowing down the process of marking, recording and sending out the results of your exam. Mon, 7 Feb 2011 13:03:41 -0500 What happens if I don't register for an exam? This number is given to the exam student by the training provider when they have signed up for an ITIL® course. The student must use this number to register for an exam. An Exam Session ID is a 6 digit number. If you are rewriting your exam, please contact the ITIL® Order Desk and they will send you the session number needed to sign up for an exam. Mon, 7 Feb 2011 13:02:43 -0500 What is the Exam Session ID number? Five (5) Mon, 7 Feb 2011 12:57:04 -0500 How many books are required for the ITILÂŽ v.3 Scheme? The ITIL® Qualification Scheme allows you to earn credits for each of the exams you take. There are four (4) levels: Foundation Intermediate (includes Lifecycle and Capability Streams) Expert Master The Qualification Diagram shows the levels within the scheme. For the more information, visit the ITIL® official website. Mon, 7 Feb 2011 12:55:59 -0500 How do I get ITILŽ certified? Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). Not all Lifecycle modules and exams must be taken; a combination of both modules (lifecycle and capability) is necessary. Mon, 7 Feb 2011 12:55:33 -0500 What are the names of the Intermediate Lifecycle Modules? Operational Support and Analysis (OSA), Service Offerings and Agreements (SOA), Release, Control and Validation (RCV) and Planning, Protection and Optimization (PPO). Not all Capability modules and exams must be taken; a combination of both modules (lifecycle and capability) are necessary. Mon, 7 Feb 2011 12:54:50 -0500 What are the names of the Intermediate Capability Modules? Minimum of 22 credits which includes 5 credits from Managing Across the Lifecycle, a compulsory exam. Mon, 7 Feb 2011 12:54:21 -0500 How many credits are required to obtain the ITILŽ Expert? The Qualification Board is comprised of representatives from the official ITIL® Accreditor, APM Group, Examination Institutes and the Chief Examiner, among others. This group is responsible for the development and implementation of the ITIL® v.3 Qualification Scheme. LCS is an active member of the Qualification Board. Mon, 7 Feb 2011 12:50:54 -0500 What is the ITILŽ Qualification Board? Login to LCMS and select the exam you wish to order by clicking on Request Session. Fill out the request form and click on Submit. If there is an error in your form, please send email with correction to itilorders@loyalistexams.com. Your order will be confirmed by our order desk. Mon, 7 Feb 2011 12:50:15 -0500 How do I order an exam? No. The quantity of exams requested will be the quantity of exams shipped. If you require spares, please include them in the total amount requested on the Request Session page. Mon, 7 Feb 2011 12:49:31 -0500 Does LCS ship extra exams? Eighteen (18); at which point another trainer is required. Mon, 7 Feb 2011 12:49:13 -0500 What is the student:trainer ratio cap for the Intermediate level v.3 exams? If you are new to LCS and not written an exam with us before, please register through LCMS. You will need an exam session ID number from your training provider and an email address to register for an exam. If you have written and passed an exam with LCS in the past, you will have been assigned a certificate number, found on the bottom left of your certificate. This number is necessary as proof that you have the prerequisites required for other ITIL® courses. Login to LCMS and always review the information in your candidate profile to ensure it's up to date. Mon, 7 Feb 2011 12:47:37 -0500 How do I register with LCS? Photo Identification (passport, government ID or equivalent. Clear desk area with no papers, books or note. A computer with 500 MB of RAM or higher. A reliable high-speed internet connection (115kps). A wireless internet connection is not recommended. LCS will not be responsible for disconnection issues dut to insufficient bandwidth. Any webcam with 640x480 video pixel resolution (a laptop camera is acceptable). Working speakers connected to the computer. A microphone connected to the computer (consider a webcam with a built-in microphone). Permission to connect to your computer. Any of the following web browsers with Adobe Flash Player installed (Flash Player 10 recommended): ˇ PC: Internet Explorer 7 (XP, Vista), Internet Explorer 8 (XP, Vista, 7), Internet Explorer 9 (Vista, 7) or Firefox 4, 5, 6 (XP, Vista, 7) ˇ Mac: Safari 1.x, 4 and 5 10. If a case study is required, you must have a printer that is located in the same location where the exam is taking place. 11. Option, if you would like the scenario booklet printed for your exam, the printer must be in the same location where the exam is taking place. Mon, 7 Feb 2011 12:47:20 -0500 Once you have passed your first ITIL® exam, you are assigned a candidate/certificate number, found on the bottom left side of your certificate. This number remains the same for all ITIL® courses. Mon, 7 Feb 2011 12:47:01 -0500 What is a candidate/certificate number? Email exams@loyalistexams.com and provide your name, birth date, city and country of birth to verify your identity. We will then send you the certificate/candidate number to be used for every ITIL® exam. Mon, 7 Feb 2011 12:46:42 -0500 How do I get my candidate/certificate number so I can take another course/exam? Go to LCMS. Enter your email address and click on Forgot Password. The password will be sent to the email address originally provided. Mon, 7 Feb 2011 12:46:21 -0500 Go to LCMS. Click on Update My Profile on the left navigation bar. Enter your old password and new password and then retype your new password to confirm. Mon, 7 Feb 2011 12:46:02 -0500 Use the Search Engine on the Exam Students main page to find your local Accredited Training Provider. Mon, 7 Feb 2011 12:45:42 -0500 Yes. Some accredited training providers do have virtual classrooms, CBT (computer based training) and other delivery methods. Please see our Accredited Training Organization search engine or contact your ATO for more information. Mon, 7 Feb 2011 12:45:17 -0500 Exams are marked within 2 business days of receipt in our office and an automatic reply is sent out by email. If successful, the certificate and PIN are mailed out the same day via regular post. You can also login to your profile and choose to print an electronic certificate. Mon, 7 Feb 2011 12:44:58 -0500 Email results@loyalistexams.com to request a new certificate. If your request is more than six (6) months from the date you passed the exam, a $25 USD replacement fee will apply. However, an electronic certificate is always available in your LCMS profile. Mon, 7 Feb 2011 12:44:37 -0500 Email results@loyalistexams.com with your date, city and country of birth, including full name and mailing address stating you have not received your certificate. If your request is more than six (6) months from the date you passed the exam, a $25 USD replacement fee will apply. Mon, 7 Feb 2011 12:44:14 -0500 A proctor monitors the exam and, with 3rd-party impartiality, ensures the integrity of the process. Following each exam, all copies are returned including any extra written material (paper-based exams). This ensures the security of the exam process. Mon, 7 Feb 2011 12:43:57 -0500 When registering your candidate profile there is a check box with the option of adding your name to the Successful Candidate Registry. If this was not selected when you registered for the exam but you would still like your name added, email lcsservicedesk@loyalistexams.com. Please note only a pass is indicated not a percentage. Mon, 7 Feb 2011 12:43:37 -0500 Yes. Consider taking a course with an accredited training provider. They can condense the information significantly during the training, eliminating the need to read all 5 books. Mon, 7 Feb 2011 12:43:15 -0500 There are many resources available including itSMF Canada where you can learn which books you need and where you can order them. ISO/IEC 20000 books are available on here. The CPDE® course book is available here. Mon, 7 Feb 2011 12:42:52 -0500 The fees vary depending on the type of exam and level of exam. Please contact exams@loyalistexams.com for specific exam cost. Mon, 7 Feb 2011 12:42:35 -0500 Contact exams@loyalistexams.com for the exam registration instructions. Mon, 7 Feb 2011 12:42:19 -0500 If you are retaking your exam, please register through LCMS. If you have completed training with an Accredited Training Provider, you should receive an Exam Session ID from the trainer and then login to LCMS. Mon, 7 Feb 2011 12:41:59 -0500 All ITIL®, ISO/IEC 20000 and CPDE® exams are offered online. Mon, 7 Feb 2011 12:41:33 -0500 There are two (2) options. Both require advance notice and credit card payment (VISA or MC). 
 On-line exams can be set up with less than 24 hours notice or, depending on the proctor availability. Paper-based exams require at least seven (7) business days' notification to schedule. Mon, 7 Feb 2011 12:41:16 -0500 On-line exams are proctored by an LCS on-line proctor via web cam.
 Paper-based exams are assigned a proctor by LCS to administer the exam. Mon, 7 Feb 2011 12:40:49 -0500 You can take an on-line exam in the location of your choice, including your home.
 The location that you choose for a paper-based exam must be in a business environment (ie. office) Mon, 7 Feb 2011 12:40:29 -0500 Only the ITIL®, Foundation and ISO/IEC ® 20000 Bridge and Foundation exams are self study. All others require training from an accredited training provider to write the exam. Mon, 7 Feb 2011 12:40:06 -0500 If you are self studying for the Foundation level exams, you can request a copy of sample exams once you have scheduled your exam with us. Email your request to exams@loyalistexams.com. Mon, 7 Feb 2011 12:39:24 -0500 It varies with the type of exam. Please contact exams@loyalistexams.com. Mon, 7 Feb 2011 12:38:59 -0500 It varies depending on the type of exam. Please contact exams@loyalistexams.com Mon, 7 Feb 2011 12:38:31 -0500 It varies depending on the exam type. Please contact exams@loyalistexams.com. Mon, 7 Feb 2011 12:38:09 -0500 Paper exams are marked within 2 business days upon receipt in our office. An email will be sent with overall results. The results for on-line exams will be displayed on the screen at the end of the exam as long as prerequisites were received. Mon, 7 Feb 2011 12:37:43 -0500 When new exams are created, a review process is conducted. Every exam question and result is reviewed to ensure the question is appropriate and clear. Results may be adjusted if so, they are always made in favour of the candidate. Mon, 7 Feb 2011 12:36:22 -0500 There is no waiting period to retake. You may rewrite as soon as you set up a new exam session. Click here to rewrite your exam now. Mon, 7 Feb 2011 12:35:59 -0500 You can rewrite as many times as it takes to pass the exam but there will be a fee each time. Mon, 7 Feb 2011 12:35:40 -0500 If, after reviewing the exam, you feel there are some discrepancies, you can appeal your result. There is a fee of $250 USD which pays to set up and organize your appeal. Read the Appeal Process Mon, 7 Feb 2011 12:33:52 -0500 There is an exam fee of $125 USD and a shipping/proctor fee of $260 USD because the exam is shipped to a proctor in your local area. You can then review the exam but you cannot keep anything when you leave the review. All notes and contents must remain with the proctor to protect the security and integrity of the exam. Mon, 7 Feb 2011 12:32:21 -0500 Accreditation is the process of evaluating a company's certification training material, internal quality systems and trainer qualifications. The process ensures compliance with industry standards and best practices. Mon, 7 Feb 2011 12:30:54 -0500 Accredited Training Organization, Accredited Training Associate and Accredited Regional Office. Email us to learn more. Mon, 7 Feb 2011 12:30:28 -0500 On the outside, Accreditation is your globally recognized assurance of quality to customers and suppliers. They know that every LCS Accredited TrainingOrganization has met or exceeded the minimum standards. Internally, Accreditation improves your processes and efficiencies, increasing productivity and customer satisfaction. Finally, Accreditation is mandatory if your company intends to order exams from LCS. Mon, 7 Feb 2011 12:29:57 -0500 Only Accredited training providers are permitted to order certification exams. Mon, 7 Feb 2011 12:29:27 -0500 It depends. Each option varies. Email us for help determining which is right for your organization. Mon, 7 Feb 2011 12:29:08 -0500 Again it depends, but LCS Accreditation rates are the most competitive in the industry! Email us for the costs of your specific requirements. Or Telephone: (613) 969-1707 or 1-866-845-4870, extensions 230 or 232. Mon, 7 Feb 2011 12:28:47 -0500 Once LCS has all the required documents, you can receive your Accreditation in as few as 30 business days. Mon, 7 Feb 2011 12:28:24 -0500 The lifecycle of Accreditation is three (3) years. Mon, 7 Feb 2011 12:27:57 -0500 A necessary and important aspect to confirming quality of training delivery is the assurance that the training organization has quality business practices in place. Our auditor works with our accredited training partners to ensure that Quality Management expectations are met. Mon, 7 Feb 2011 12:26:18 -0500 An annual Quality Management System (QMS) surveillance audit is conducted yearly. They happen on the anniversaries of your Accreditation. Afterwards, your organization receives a comprehensive QMS Audit Report. Costs vary. LCS reserves the right to perform on-site audits should any changes or modifications require further investigation. Costs of these audits are the responsibility of the Accredited Training Organization, including traveling and auditor expenses. Mon, 7 Feb 2011 12:24:00 -0500 Loyalist Certification Services (LCS) is an APM Group Accredited Examination Institute delivering 200,000 exams around the world since 2001. We are dedicated to customer service, providing neutral industry information and dedicated to maintaining the integrity of the certification process. Mon, 7 Feb 2011 12:10:31 -0500 No. LCS is an independent Examination Institute accredited through APM Group to provide certification exams. Use our search engine to find one in your area. Mon, 7 Feb 2011 12:09:10 -0500 See the Contact Page. Mon, 7 Feb 2011 12:08:47 -0500 Loyalist Certification Management System (LCMS) is our online exam registration portal. If you are an accredited training provider and have ordered exams from us in the past or have written an ITIL® exam with us before, you would have registered online and are likely in our system. You only need to register once. Login and follow the instructions. Every time you login to LCMS, we suggest you review your contact information and make sure it is up to date. This will ensure you receive all required documentation, for example your sessio ID or your certificate. Mon, 7 Feb 2011 12:08:10 -0500 Information Technology Infrastructure Library (ITIL®) is the most widely accepted approach to best practices in IT Service Management. Mon, 7 Feb 2011 12:07:44 -0500 Certified Process Design Engineer (CPDE)© is a freestanding certification to impart, test and validate knowledge on best practices in the assessment, design, implementation, integration and management of IT Service Management processes. Mon, 7 Feb 2011 12:06:24 -0500 No. LCS is an independent Examination Institute accredited through APM Group to provide certification exams. Use our search engine to find one in your area. Thu, 27 Jan 2011 16:56:38 -0500 Does LCS provide training?