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ITSM Expertise

1951 Tansley bureau 104
Montreal, Quebec, Canada H2K 0A3
Phone: 514-608-4945

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ITSM Expertise

ITSM Academy is a woman-owned business, founded in 2003. Our courseware is all developed in-house, by IT Professionals, for IT Professionals. Our course catalog includes ITIL Foundation, Capability, Lifecycle & MALC; ISO/IEC 20000 Foundation and Certified Process Design Engineer (CPDE)®. Classes are delivered in public (North America), corporate and virtual classrooms; as well as through our courseware Licensing Program.


And our next webinar is now:

Using Models for Incident, Change, Problem and Request Fulfillment Management

Jayne Groll, ITSM Academy

Thursday, June 14th at 11am (Eastern)

Developing pre-defined, proceduralized models for different types of Incidents, Change, Problems and Requests make processes more efficient and effective. This webinar will take a look at the different types of models and how they can be a powerful tool for managing services.

Information Last Updated: Friday August 9, 2013

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