Need Help? Live Chat

Find a Training Provider

1. Choose how you would like to learn. (Select Online or In-person below.)

2. Select the exam you are interested in.



Categories -> IN-PERSON -> ITILŪ Planning Protection and Optimization
Go Back

ITSM Expertise

1951 Tansley bureau 104
Montreal, Quebec, Canada H2K 0A3
Phone: 514-608-4945
Website
Email

Download vCard
ITSM Expertise





ITSM Academy is a woman-owned business, founded in 2003. Our courseware is all developed in-house, by IT Professionals, for IT Professionals. Our course catalog includes ITIL Foundation, Capability, Lifecycle & MALC; ISO/IEC 20000 Foundation and Certified Process Design Engineer (CPDE)®. Classes are delivered in public (North America), corporate and virtual classrooms; as well as through our courseware Licensing Program.

 

And our next webinar is now:

http://www.itsmacademy.com/Page.bok?file=resources.html#webinar

Using Models for Incident, Change, Problem and Request Fulfillment Management

Jayne Groll, ITSM Academy

Thursday, June 14th at 11am (Eastern)

Developing pre-defined, proceduralized models for different types of Incidents, Change, Problems and Requests make processes more efficient and effective. This webinar will take a look at the different types of models and how they can be a powerful tool for managing services.


Information Last Updated: Friday August 9, 2013



Loyalist Certifications